Privacy Policy

1. Who We Are

Speelplein Gids is a practical diagnostic guide helping Rotterdam casino visitors overcome hesitation by mapping concerns to specific solutions through clear information architecture and spatial orientation. We are based in Bunnik, Utrecht, Netherlands.

For questions about this privacy policy or your data, you can contact us at:

2. What Personal Data We Collect

We collect personal data only when you voluntarily provide it or when it is necessary to deliver our services. The types of data we may collect include:

• Contact Information: Name, email address, and phone number if you submit an inquiry form or contact us directly.
• Diagnostic Information: Responses to diagnostic questions and concerns you share to help us guide you through our casino orientation content (e.g., questions about gaming experience, accessibility needs, or dress code concerns).
• Usage Data: Information about how you interact with our website, including pages visited, time spent, and navigation patterns, collected through standard web analytics.
• Device Information: Technical details such as your browser type, operating system, and IP address to ensure our site functions correctly across devices.

We do not collect payment card information, financial data, or any sensitive personal data unless explicitly required by law or with your clear consent.

3. How We Use Your Data

We use the personal data you provide for the following purposes:

• To deliver tailored guidance and diagnostic pathways based on your specific casino visitor concerns.
• To respond to your inquiries and provide customer support.
• To improve our website content, layout, and user experience based on how visitors navigate our guidance platform.
• To monitor website performance and security.
• To comply with legal obligations under Dutch and European data protection law.

We will not use your data for marketing purposes unless you have explicitly opted in to receive communications from us.

4. Cookies and Similar Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. These include:

• Essential Cookies: Required for the website to function properly, such as session management and security.
• Analytics Cookies: Used to understand how visitors use our site, which pages are most helpful, and where users encounter navigation challenges. This helps us refine our diagnostic guidance architecture.
• Preference Cookies: To remember your choices and settings during your visit.

You can control cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of our guidance pathways and personalization features.

5. Data Sharing and Third Parties

We do not sell or rent your personal data to third parties. However, we may share your data with:

• Service Providers: Third-party vendors who assist us with website hosting, analytics, email delivery, and technical support. These processors are bound by confidentiality agreements and are only permitted to use your data to provide services to us.
• Legal Requirements: Authorities or courts if required by law, regulation, or legal process.

All data processors we engage comply with the General Data Protection Regulation (GDPR) and applicable Dutch data protection laws.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

• Contact information from inquiry forms is retained for up to 2 years to respond to follow-up questions and improve our guidance.
• Diagnostic responses are retained for up to 1 year to refine our content and user pathways.
• Analytics data is typically retained for up to 12 months.
• If you request deletion, we will remove your data within 30 days, except where retention is required by law.

7. Your Rights Under GDPR

As a resident of the Netherlands or European Union, you have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct inaccurate or incomplete data.
• Right to Erasure: You can request deletion of your data, subject to legal obligations.
• Right to Restrict Processing: You can ask us to limit how we use your data.
• Right to Data Portability: You can request your data in a portable format.
• Right to Object: You can object to certain types of processing, including analytics.
• Right to Withdraw Consent: If we rely on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at hello@casinoroadmap.info with your request. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:

• Secure HTTPS encryption for data transmitted to and from our website.
• Regular security audits and updates to our systems.
• Restricted access to personal data by authorized personnel only.
• Secure storage of data on protected servers.

While we strive to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we are committed to maintaining industry-standard protections.

9. Third-Party Links

Our website may contain links to external websites, including information about Rotterdam casinos or related venues. We are not responsible for the privacy practices of third-party sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Speelplein Gids is intended for adults and is not directed to children under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a minor, we will take steps to delete such information promptly.

11. Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date below. Your continued use of our website following such changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have violated your data protection rights.